Terms and Conditions

About Arrowstone Cabinetry

Arrowstone Cabinetry ("Arrowstone", "we", "our", "us") is a Canadian-based kitchen cabinetry supplier, providing a curated range of ready-to-assemble cabinet solutions to qualified trade partners and retail customers. All transactions, services, and communications referenced herein are governed by the policies and terms established by Arrowstone Cabinetry, a division of Woodsland Canada Inc. ("Woodsland Canada"). 

By engaging in business with Arrowstone Cabinetry, all trade partners agree to abide by the terms, conditions, and policies set forth below, as may be amended from time to time at our sole discretion. 

General Information

Currency

All prices and terms are listed in Canadian Dollars (CAD), unless specified otherwise.

Pricing

Due to the dynamic nature of the industry, product pricing is subject to change at the discretion of Arrowstone Cabinetry, with or without notice.

Inventory Policy

  • While we aim to maintain 100% inventory accuracy, there may be rare cases where items become out of stock. If this occurs, please contact our customer service team for estimated restock dates or special ordering options
  • Our product line may be available in select postal codes. Please verify service availability in your area prior to placing an order
  • Manufacturers may modify or discontinue cabinetry offerings without notice due to evolving design trends. If your order is affected, we will work with you to offer an appropriate solution

Ordering Samples

Trade partners and retail customers are welcome to order samples, catalogues, and spec sheets, quantity may be limited. Styles and finishes may vary and differ from images published due to variations in materials or display settings.

Partners Program Policies

Order Process 

All orders are processed through Arrowstone's standard system to ensure accuracy and efficiency. Once your is received, we will verify product availability, confirm pricing, and arranging shipping. 

An Order Acknowledgment is issued within 1–2 business days, confirming: 

  • Available and backordered SKUs
  • Pricing and multiplier
  • Estimated ship or delivery dates 
  • Applicable shipping/freight charges 
  • Any available discounts, credits, or incentives

Stock & Lead Times 

Canadian-warehouse orders typically ship within 3-5 business days. For out-of-stock items, restock from our manufacturers generally requires 6-8 weeks, subject to production and vessel schedules. Stock is not allocated until acknowledgment is issued. 

Orders are considered final at that point. Any changes must be submitted in writing and can only be made before the order is picked or packed.

Shipping & Installation 

  • Free shipping for orders over $2,000 CAD (pre-tax)
  • Delivery options include commercial dock, jobsite, or residential. Partners must specify any delivery restrictions when submitting the purchase order
  • Installation services are offered in select regions via approved vendors in the Greater Toronto Area. Additional regions may be added based on operational capacity
  • Installation must be requested at time of order and is quoted separately. Installation scope is limited to cabinet setup; other services such as plumbing, electrical, or structural work are excluded

Expedited Orders 

  • Urgent handling may be requested by marking the purchase order “URGENT” and noting the reason
  • If stock is available, the order will be prioritized for shipment within 1–2 business days. If items are out of stock, Arrowstone may still expedite processing and shipping from our manufacturers, depending on feasibility
  • A rush handling fee may apply based on the request and required resources. Any additional expedited freight or courier charges will be invoiced at cost. Partners will be notified of all fees prior to confirmation

Returns & Non-Returnable Items

Returns

Arrowstone Cabinetry accepts returns for any reason, provided the product is still salvageable. Partners must submit a return request within 6 months of delivery and receive written approval before returning any items. Unapproved returns may be refused. 

To initiate a return, partners must email: 

  • Purchase order or invoice number
  • Items to be returned 
  • Reason for return 
  • Photos, if applicable (e.g., damage, installation) 

Return approval is conditional and does not guarantee refund or credit. All returned products will be inspected upon arrival. Arrowstone Cabinetry reserves the right to refuse or adjust the refund if the actual condition is worse than represented. 

What Counts as Salvageable?

A product is considered salvageable if it: 

  • Is unused or only lightly handled
  • Remains in original packaging, or can be safely repacked 
  • Has not been permanently altered (e.g., cut, drilled, painted) 
  • Installed but unmodified items may be returned for partial refund, depending on condition 
  • Is not damaged beyond resale or missing core components

Approved returns may be resold or repurposed. No restocking fees apply. 

Non-Returnable Items 

  • Returns received in conditions that fall outside of our return guidelines 
  • Unsalvageable, damaged beyond resale products
  • Returns shipped without prior written approval from Arrowstone

Payment Terms 

Arrowstone’s standard payment model is Prepaid. The majority of partners will be expected to pay in full prior to order fulfillment. Net Terms are reserved for select, approved partners and granted on an exception basis. 

Credit Limits 

Approved Net Terms accounts will be assigned a credit limit equal to two months of expected purchase volume. This represents the maximum unpaid balance we are willing to carry at one time. If a partner exceeds this limit or has overdue invoices, their account will be subject to late payment escalation, until the account is brought current. 

Late Payments 

Overdue accounts are subject to the following measures: 

  • Pricing tier may be adjusted
  • New orders will be priced at a higher multiplier until resolved 
  • Incentive and support access may be restricted 

Orders may still be submitted, but Arrowstone Cabinetry will not act on them until payment is made. In severe or prolonged cases, we may freeze all current and future orders until the balance is cleared.  

Once resolved, previous pricing, terms, or benefits are not automatically restored. We may restore access or status at its discretion, based on payment history and risk assessment. 

Invoicing & Payment Methods 

  • Invoices are issued upon order confirmation (Prepaid) or shipment (Net terms) 
  • Accepted payment methods: EFT, Wire Transfer, and Cheque 
  • Credit card payment is not currently supported

Deposits 

Arrowstone Cabinetry requires a 50% deposit in the following cases: 

  • The order includes custom or private-label SKUs
  • The order is part of a direct-import program

Deposits must be received before production or allocation. They are non-refundable once work has begun, unless due to an error from us. 

Retail Customer Policies

Stayed tuned as further information will be provided soon, we appreciate your patience at this moment.